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Pregame Pros
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Coupons
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Instructions/processes for Coupons
E-Mail Templates
E-mail templates for Coupons
Email - Manual Verification
Manual Verification Confirmation
Multiple Account Look-Up
Process on how to check for multiple household accounts and/or IP search.
Instructions- Forum Points Redemption Process
Steps to redeem forum points for a community member.
Email- Pick Charity Coupon
This email is sent to members who qualify for the charity program. *Coupon code needs to be created 1st.
Email- Customer trying to get 2nd new member discount
1. customer complains that they did not receive their new member bonus
2. cs checks bad-IP report in Netsuite and finds that member has already received the discount under a different user name
3. Customer is sent this message
Email- Sending coupon code to customer
1. Customer requests from CS
2. CS forwards to Marco for approval
3. If Marco approves, Tom creates a coupon
4. This email is sent
Instructions- Pick Charity Process
Basic steps of the Pick Charity Process.
